Ayushman Card e-KYC Online – How to Complete Aadhaar Verification Step by Step
Ayushman Card e-KYC is an important identity verification process for eligible beneficiaries under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY). It helps verify beneficiary details before an Ayushman Card is generated or updated.
Eligible beneficiaries can access e-KYC services through the official PM-JAY Beneficiary Portal or the Ayushman App. Depending on the available service, identity verification may be completed using Aadhaar OTP, face authentication, fingerprint or iris scan.
If your beneficiary details are available but your card verification is incomplete, completing the required e-KYC process may help you move forward with card generation.
In this guide, you will learn how to complete Ayushman Card e-KYC online, use Aadhaar verification, understand different authentication methods, check your status and resolve common problems.
What Is Ayushman Card e-KYC?
Ayushman Card e-KYC is an electronic identity verification process used under PM-JAY. It helps authenticate the identity of an eligible beneficiary by matching submitted information with available beneficiary and identity records.
During verification, the system may collect or compare details such as the beneficiary’s name, date of birth, gender and photograph, depending on the selected authentication process.
After successful verification, the request may be approved automatically or forwarded for further approval. Once the card is generated, the beneficiary can access the digital Ayushman Card.
Important: e-KYC and scheme eligibility are two different things. Completing e-KYC does not automatically make someone eligible for PM-JAY. The beneficiary must have a valid record under the applicable scheme.
Why Is e-KYC Required for Ayushman Card?
e-KYC helps verify beneficiary identity and supports the digital card generation process.
Some important purposes include:
- Identity Verification: Helps confirm the identity of the beneficiary.
- Information Matching: Allows submitted identity details to be compared with available records.
- Digital Card Generation: Supports the creation of Ayushman Cards for eligible beneficiaries.
- Record Accuracy: Helps identify differences in beneficiary information.
- Beneficiary Identification: Helps participating hospitals verify beneficiaries through their digital cards.
The exact verification requirements depend on the beneficiary record and applicable PM-JAY guidelines.
Requirements for Ayushman Card e-KYC
Before starting the process, keep the following information or resources ready.
| Requirement | Purpose |
|---|---|
| Aadhaar Details | Identity authentication, where required |
| Aadhaar-Linked Mobile | Receiving Aadhaar OTP |
| Beneficiary Information | Finding the correct scheme record |
| Mobile Phone | Accessing the portal or app |
| Internet Connection | Completing online verification |
| Camera | Face authentication or photograph capture, if required |
| Biometric Device | Fingerprint or iris verification, where applicable |
Not every beneficiary needs all these items. Requirements depend on the authentication method and the service being used.
How to Complete Ayushman Card e-KYC Online Using Aadhaar OTP
Eligible beneficiaries can use the official PM-JAY Beneficiary Portal to access their records and complete the available verification process.
Follow these steps:
Step 1: Open the Official Beneficiary Portal
Open the official PM-JAY Beneficiary Portal using your smartphone or computer.
Always check that you are using the genuine government service before entering personal information.
Step 2: Select Beneficiary Login
Choose the Beneficiary login option and enter the mobile number requested by the portal.
Complete the captcha, if displayed, and verify your login using the OTP received.
Remember that the beneficiary login OTP and Aadhaar authentication OTP are separate verification steps.
Step 3: Select Your State and Scheme
After logging in, select the required information displayed by the portal.
Depending on your beneficiary category, the options may include:
- State or Union Territory
- Scheme or sub-scheme
- District, where requested
- Beneficiary search method
The available options may vary according to the portal interface and state implementation.
Step 4: Search for Your Beneficiary Record
Choose Aadhaar as the search method if available. You may also find other search options, such as Family ID, beneficiary name or other supported identification details.
Enter the requested information and submit the search.
If your record appears, check the beneficiary details carefully and select the correct individual.
Step 5: Select the e-KYC Option
If your beneficiary record shows that e-KYC is required, select the Do e-KYC or relevant verification option.
The system will display the available authentication methods. Choose Aadhaar OTP if you want to verify your identity using an Aadhaar-linked mobile number.
Step 6: Complete Aadhaar Authentication
Review the consent information and proceed with authentication.
Enter the Aadhaar OTP received on your Aadhaar-linked mobile number when requested.
In an authorised operator-assisted workflow, an additional OTP may also be required on the operator’s registered mobile number for dual verification.
Complete the remaining instructions displayed by the system.
Step 7: Complete Additional Verification if Required
Depending on the e-KYC workflow, you may be asked to:
- Confirm or review beneficiary details.
- Capture a recent beneficiary photograph.
- Provide additional information, such as contact or family-related details.
- Verify the submitted information.
- Submit the request for processing.
Provide information only through the official portal or authorised service centre.
Step 8: Submit Your Request and Check the Status
Review the information before submitting your e-KYC request.
After submission, check the status displayed against your beneficiary record. Some requests may receive automatic approval, while others may require approval from the competent authority.
Once the card is approved and generated, the available Download Card option can be used to access the digital card.
How to Complete Ayushman Card e-KYC Using the Official App
The official Ayushman App also provides beneficiary services, including e-KYC and card-related features.
Follow these general steps:
- Install the official Ayushman App from a trusted app store.
- Open the application on your smartphone.
- Select the appropriate beneficiary login option.
- Enter the mobile number requested by the app.
- Complete the login verification.
- Select the applicable scheme and state, if requested.
- Search for your beneficiary record.
- Select the correct beneficiary.
- Choose the available e-KYC or verification option.
- Select an authentication method supported by the app.
- Complete the on-screen verification instructions.
- Check the verification result and card status.
The app’s available services and interface may change with updates. Follow the instructions displayed in the current official version.
Different Authentication Methods for Ayushman Card e-KYC
Aadhaar OTP is one of the available identity verification methods. Depending on the service, beneficiaries may also use other permitted authentication methods.
| Authentication Method | How It Works |
|---|---|
| Aadhaar OTP | Uses an OTP sent to the mobile number registered with Aadhaar |
| Face Authentication | Uses a compatible device and authorised face authentication service |
| Fingerprint | Verifies identity using an approved biometric device |
| Iris Scan | Uses an approved iris authentication device |
Not every method is available in every situation. If Aadhaar OTP is unavailable, check the alternative methods displayed by the official service or contact an authorised support centre.
How to Check Ayushman Card e-KYC Status
After submitting your request, check the beneficiary record to understand the verification progress.
| Status | General Meaning |
|---|---|
| Approved | Verification has been accepted |
| Pending | Further verification or approval is required |
| Rejected | The submitted request was not approved |
| Card Generated | Digital card has been created and may be available for download |
The exact status names may vary depending on the system.
If your request is pending, check again later. If the card is approved but not available for download, seek assistance through the official support system.
Common Ayushman Card e-KYC Problems and Solutions
| Problem | Possible Solution |
|---|---|
| Aadhaar OTP Not Received | Check whether your mobile number is registered with Aadhaar |
| Beneficiary Not Found | Recheck your details and try another supported search method |
| Authentication Failed | Verify the entered information and retry using an available method |
| e-KYC Pending | Wait for the verification or approval process |
| Face Authentication Failed | Check camera permissions, lighting and app compatibility |
| Fingerprint Not Working | Check the biometric device or seek authorised assistance |
| Incorrect Beneficiary Details | Contact an authorised support centre for guidance |
If you cannot complete e-KYC online, visit an authorised Common Service Centre (CSC) or ask an Ayushman Mitra at an empanelled hospital for assistance.
You can also contact the PM-JAY helpline at 14555 for scheme-related support.
Important Safety Tips Before Completing e-KYC
Since e-KYC involves personal identity information, beneficiaries should follow these precautions:
- Use only official government portals and applications.
- Never share Aadhaar OTP with unknown individuals.
- Do not upload Aadhaar details to unverified websites.
- Check beneficiary information before submitting the request.
- Avoid paying unauthorised agents for e-KYC.
- Use a trusted device or authorised assistance centre.
- Keep your personal verification details private.
Frequently Asked Questions (FAQs)
1. What is Ayushman Card e-KYC?
It is an electronic identity verification process used to authenticate eligible PM-JAY beneficiaries before card generation or related beneficiary services.
2. Can I complete Ayushman Card e-KYC online?
Yes. Eligible beneficiaries can access e-KYC services through the official PM-JAY Beneficiary Portal or Ayushman App, depending on the available service.
3. Is Aadhaar OTP the only e-KYC method?
No. Other permitted methods may include face authentication, fingerprint and iris verification.
4. Is an Aadhaar-linked mobile number required?
It is required when Aadhaar OTP authentication is selected. Other permitted authentication methods may be available if Aadhaar OTP cannot be used.
5. Does completing e-KYC guarantee an Ayushman Card?
No. The beneficiary must meet the applicable eligibility requirements, and the submitted verification must be accepted before the card can be generated.
6. What should I do if my e-KYC status shows Pending?
A pending status generally means further verification or approval is required. Check again later or contact an authorised support centre.
7. How long does Ayushman Card e-KYC take?
The time may vary depending on the authentication method, verification result and whether additional approval is required.
8. What is the Ayushman Bharat helpline number?
The PM-JAY helpline number is 14555. Beneficiaries can contact it for scheme-related assistance.
Conclusion
Ayushman Card e-KYC is an important identity verification step for eligible beneficiaries under the PM-JAY scheme. Through the official Beneficiary Portal or Ayushman App, beneficiaries can access the available verification methods, including Aadhaar OTP and other permitted authentication options.
After submitting the request, check your e-KYC status and wait for approval if required. Once your card is generated, you can access the digital Ayushman Card and use it for beneficiary identification at participating hospitals, subject to the scheme’s coverage rules.
Always use authorised services, protect your personal information and verify your beneficiary details before completing e-KYC.